How to Hold a Challenging Conversation
‘How to Hold a Challenging Conversation’ is an engaging, interactive 90-minute course designed to equip professionals across all industries with the tools and techniques required to navigate difficult conversations. The course covers the nature of challenging conversations, a four-step model for managing these situations, self-reflection on personal responses, and techniques to demonstrate empathy and understanding. Participants will have the opportunity to engage in role-play exercises, real-life scenario analysis, and self-evaluation exercises to practice their learning.
Who will Benefit from this Course?
Upon completion of the course, participants will be able to:
Business Impact of Effective Leadership
Staff skilled in holding challenging conversations can provide the following benefits: