How to Develop a Customer-Centric Mindset
In an ever-evolving global landscape, understanding and meeting customer expectations are essential for business success. This engaging virtual reality workshop, “Customer-Centric Mindset,” empowers participants to develop an authentic connection with their customers. Through interactive exercises and thought-provoking discussions, participants will discover how customer expectations are changing globally and the impact on their interactions. They will explore practical strategies to build affinity with customers, understand the collective responsibility of every individual within the organisation in shaping the customer climate, and recognise the significance of establishing an authentic connection between the brand, the customer, and oneself.
Who will Benefit from this Course?
After this 90-minute virtual reality workshop, participants will be able to: