Course
How to Develop Excellent Customer Care
The ‘How to Develop Excellent Customer Care’ course is an interactive 90-minute programme designed to build and enhance customer service skills. This course focuses on key aspects of customer interactions such as creating positive first impressions, effectively understanding customer needs, and tactfully managing customer complaints. Participants will learn through engaging activities and role-playing scenarios that simulate real-life customer interactions, helping them translate theory into practice. This course is a powerful tool for anyone seeking to leave lasting impressions, exceed customer expectations, and turn challenges into opportunities for enhanced customer satisfaction.
Who will Benefit from this Course?
- Customer Service Professionals
- Sales Personnel
- Call Centre Representatives
- Front Desk Officers
- Any roles that involve direct customer interactions
Learning Outcomes
- Master the art of creating positive first impressions and understand its influence on customer relationships
- Learn techniques to effectively understand customer needs and expectations, focusing on active listening, empathy, and asking insightful questions
- Develop skills to maintain composure when dealing with customer complaints, with emphasis on conflict resolution, problem-solving, and strategies to transform negative situations into opportunities for customer satisfaction
Business Impact
- Increased customer satisfaction, leading to stronger customer loyalty and repeat business
- Enhanced company reputation due to high-quality customer service
- Reduced customer attrition, helping to maintain a stable customer base
- Better customer relationships, leading to positive word-of-mouth and potential new business
- Improved problem-solving capabilities, reducing escalation rates and improving customer service efficiency
